Private Policy
Last updated: February 10, 2026
LOR REIN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LOR REIN is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:
- Contact details: name, billing address, shipping address, phone number, and email address.
- Financial information: credit card, debit card, and payment details, transaction details, payment confirmations.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled, and past transactions.
- Communications: information included in correspondence with us, such as customer support enquiries.
- Device information: IP address, browser type, device identifiers, network connection data.
- Usage information: information about how and when you interact with the Services.
Personal Information Sources
We may collect personal information:
- Directly from you when you create an account, place an order, communicate with us, or otherwise provide information.
- Automatically through cookies and similar technologies when you use the Services.
- From service providers engaged to enable certain technologies.
- From partners or other third parties, where permitted by law.
How We Use Your Personal Information
We may use personal information for the following purposes:
Provide and Improve the Services
To process payments, fulfil orders, manage accounts, arrange shipping, process returns, maintain preferences, and provide a personalised shopping experience.
Marketing and Advertising
To send promotional communications (where permitted by law) and to show relevant advertising on our website or other platforms.
Security and Fraud Prevention
To authenticate accounts, detect and prevent fraudulent activity, and protect our Services.
Communication
To respond to enquiries, provide customer support, and maintain our business relationship with you.
Legal Compliance
To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information:
- To Shopify and service providers who perform services on our behalf (including payment processing, IT management, analytics, fulfilment, and shipping).
- To business and marketing partners for advertising purposes, where permitted by law.
- When required by law or to protect our rights and the rights of others.
- In connection with a business transaction such as a merger or acquisition.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transmitted to Shopify and third parties located in other countries.
For more information about Shopify’s privacy practices, please visit:
https://privacy.shopify.com
Depending on where you live, you may exercise certain rights regarding data processed by Shopify via the Shopify Privacy Portal.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.
Security and Retention
We implement appropriate technical and organisational safeguards. However, no system can guarantee complete security.
We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Objection to or restriction of processing
- Withdrawal of consent (where processing is based on consent)
To exercise your rights, contact:
hello@lorrein.co.uk
We may verify your identity before processing your request.
If you reside in the UK or EEA, you may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside the UK or EEA. Where required, we rely on recognised legal safeguards such as Standard Contractual Clauses or equivalent mechanisms.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact:
For the purposes of applicable data protection laws, LOR REIN is the data controller of your personal information.
